There are services such as call records, contacts, blacklists, queues, MT statuses, and audio files provided to us by the Cloud Switchboard we are integrated into on the Phone-Call Center screen. These services are collected and managed in a single area.

Route: CRM > Services-Warranties > Call Center > Phone

The calls made by the call center can be followed with the following details.

1. Call Records: In this section, the caller number, the called person number, the extension number, the date and time period of the call, and the search result information are displayed.

If there is an audio file, click the icon and download the audio recording and listen. If there is no audio recording of the call, the second icon appears on the line.

2. Contacts: Contacts are added to the contacts with the plus icon in this field. At the same time, people added from the Cloud PBX screen are listed in this field. Operations such as deleting and updating can also be performed.

3. Black List: Blocked numbers are listed. A number is added from this field or added from the Cloud PBX field and listed in this field.

4. Queues: Customers waiting during the conversation are listed in this area.

5. CR Statuses: You can see the status of the Customer Representatives and which queue they are members of.

6. Audio Files: You can access all audio files in the exchange and new audio files can be uploaded or deleted. These operations are done in the Cloud Central section.

Tip: For detailed information about cloud PBX integration or usage, you can read the article titled "Cloud PBX Integration and Use".